1. What products do you sell?

Tribeofall sells women’s apparel, including:

• T-shirts
• Jackets
• Blazers
• Dresses
• Skirts

Product sizes, colors, materials, care instructions, and availability are shown on the relevant product page.

2. Where do you ship?

We currently ship only to eligible addresses within the United States.

International shipping is not available.

3. What is the order cut-off time?

The daily order cut-off time is 5:00 PM Eastern Time, Monday through Friday.

Orders placed after 5:00 PM, on weekends, or on recognized holidays normally begin processing on the next business day.

4. How long does order processing take?

Orders normally require 1–2 business days for payment verification, preparation, inspection, packing, and carrier handoff.

Processing takes place Monday through Friday, excluding recognized holidays.

5. How long does shipping take?

Standard shipping normally takes 2–4 business days after the order has been processed and transferred to the carrier.

The estimated total delivery time is approximately 3–6 business days.

Delivery may occur sooner, but delivery dates are estimates and are not guaranteed.

6. How much does shipping cost?

Standard shipping costs $6.99 per order.

No separate tax is charged on the shipping fee.

Applicable product taxes may still be calculated based on the delivery address and displayed before payment.

7. Which shipping carriers do you use?

Orders may be shipped through:

• USPS
• UPS
• FedEx

The carrier is selected based on the delivery address, package size, product type, and service availability.

8. How can I track my order?

A shipping confirmation email is normally sent after the order has shipped.

The email may include:

• Carrier name
• Tracking number
• Tracking link
• Estimated delivery information

Tracking may require 24–48 hours after carrier pickup to begin updating.

9. What should I do if my tracking has not updated?

Allow up to 48 hours after receiving the shipping confirmation.

If tracking remains unchanged for an unreasonable period, contact support@tribeofall.com with your order number and tracking number.

10. What should I do if my package is delayed?

Carrier delays may occur because of weather, holidays, transportation interruptions, local emergencies, or other circumstances outside our control.

Contact us if the package has not arrived within a reasonable period after the estimated delivery date.

11. What if tracking says delivered, but I cannot find my package?

Please:

• Check your mailbox, porch, parcel locker, garage, entrance, or reception area
• Ask household members, neighbors, or building staff
• Verify the delivery address
• Allow up to 48 hours
• Contact the carrier
• Contact us if the package remains missing

We may review the tracking information and assist with a carrier investigation.

12. Can I change or cancel my order?

Contact support@tribeofall.com as soon as possible.

Changes and cancellations are not guaranteed after processing begins.

An order cannot normally be canceled after it has shipped. Eligible products may instead be returned after delivery.

13. Can I change my shipping address?

Address changes may be possible before processing or shipment.

Send the correct address and order number to support@tribeofall.com immediately.

Changes are not guaranteed after a shipping label has been created or the package has been transferred to the carrier.

14. Can I add or remove items after placing an order?

We may be able to remove or change an item before fulfillment begins.

Adding products may require a separate order and a separate $6.99 shipping fee.

A change is not confirmed until Tribeofall sends written approval.

15. What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Other major cards supported by PayPal

Only payment options displayed during checkout are available for the order.

16. What currency do you use?

All prices and payments are processed in United States dollars unless clearly stated otherwise.

Your bank or payment provider may charge independent currency-conversion or foreign transaction fees.

17. Is payment secure?

Payments are processed through authorized payment providers.

Complete card numbers and security codes are generally handled directly by the payment provider and are not intentionally stored by Tribeofall.

Customers should never send complete card details by email.

18. Why was my payment declined?

Payments may be declined because of:

• Incorrect card information
• Expired card
• Insufficient funds
• Billing-address mismatch
• Bank restrictions
• Fraud-prevention checks
• Payment-provider errors

Contact your card issuer, bank, or PayPal for more information.

19. When will I be charged?

Payment authorization normally occurs when the order is submitted.

A temporary authorization hold may appear before the transaction is fully completed.

The timing of holds and final posting is controlled by the customer’s payment provider.

20. Do you charge hidden fees?

No.

Before payment, checkout displays the applicable:

• Product subtotal
• Discounts
• Shipping fee
• Taxes
• Final order total

We do not intentionally add undisclosed mandatory charges after checkout.

21. What is your return period?

Eligible return requests must be submitted within 60 calendar days after delivery.

The return period begins on the date the carrier records the package as delivered.

22. How do I request a return?

Email support@tribeofall.com and include:

• Full name
• Order number
• Product being returned
• Reason for return
• Photographs if the item is damaged, defective, or incorrect

Do not send a product before receiving return approval and instructions.

23. Is return shipping free?

Yes.

Approved returns include a free prepaid return shipping label sent by email.

The return shipping cost is $0.00 when the provided label is used correctly.

24. Do you charge restocking or storage fees?

No.

We do not charge:

• Restocking fees
• Storage fees
• Return-processing fees
• Return handling fees

25. What condition must returned items be in?

For a standard return, the item should generally be:

• Unworn
• Unused
• Unwashed
• Unaltered
• In original condition
• Free from stains, odors, makeup, pet hair, or damage
• Returned with tags and accessories when reasonably available

Customers may reasonably inspect and try on clothing.

26. Can I return an item because it does not fit?

Yes.

Eligible products may be returned within the 60-day return period if the size or fit is unsuitable.

The item must meet the standard return conditions.

27. Can I exchange an item?

Yes, eligible products may be exchanged for another size, color, or available product.

Exchanges are subject to product availability and return approval.

If the requested replacement is unavailable, a refund may be issued.

28. What if I receive a damaged, defective, or incorrect item?

Contact support@tribeofall.com and provide:

• Order number
• Description of the issue
• Clear product photographs
• Packaging photographs
• Shipping-label photograph

After verification, we may provide a replacement, exchange, refund, or another appropriate remedy.

You will not be charged return or replacement shipping when the issue was caused by Tribeofall, the manufacturer, or the shipping process.

29. How long do refunds take?

Approved refunds are submitted within 7 business days after the returned product is received, inspected, and approved.

Your bank, card issuer, or PayPal may require additional time to post the funds.

30. How will I receive my refund?

Refunds are normally issued to the original payment method used for the order.

Refunds cannot normally be sent to a different card, account, or person.

31. Is the original shipping fee refundable?

The original shipping fee may be refunded when:

• The complete order was defective, damaged, incorrect, or materially misdescribed
• The order was canceled before shipment
• The package was not delivered
• Applicable law requires a refund

For a voluntary partial return from an otherwise correctly completed order, the original $6.99 shipping fee may remain non-refundable.

32. What if my refund is missing?

Please:

• Check the original payment account.
• Contact your bank, card issuer, or PayPal.
• Allow the normal payment-provider posting period.
• Contact us if the refund still does not appear.

Include your order number and refund approval information.

33. Can sale or discounted products be returned?

Unless clearly identified otherwise before purchase, eligible discounted products may be returned under the standard return conditions.

Refunds are based on the amount actually paid.

34. What happens if an item is unavailable after I order?

We will notify you and may:

• Cancel the unavailable item
• Issue a refund
• Offer an alternative with your approval

We will not send a substitute without your agreement.

35. Why might an order be canceled?

An order may be canceled because of:

• Product unavailability
• Payment failure
• Suspected fraud
• Incorrect pricing caused by a technical error
• Invalid billing or shipping information
• Carrier limitations
• Legal or safety restrictions

If payment was collected, the canceled amount will be refunded to the original payment method.

36. How do you protect my information?

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information.

Information may be used for:

• Order processing
• Payment
• Shipping
• Customer support
• Returns and refunds
• Fraud prevention
• Legal compliance
• Website improvement

More information is available in our Privacy Policy.

37. Do you use cookies?

Yes.

The website may use cookies, analytics tools, pixels, and similar technologies for:

• Shopping-cart functions
• Checkout
• Preferences
• Security
• Fraud prevention
• Website performance
• Analytics
• Advertising where enabled

More information is available in our Cookie Policy.