Return & Refund Policy

Last Updated: July 10, 2026

This Return & Refund Policy explains the conditions, procedures, timelines, and costs that apply when returning products purchased from Tribeofall through tribeofall.com.

This policy applies to eligible women’s T-shirts, jackets, blazers, dresses, and skirts purchased directly from our website.

Summary

Customers must contact us before returning an item. Unauthorized returns may be delayed or refused when we cannot identify the order or verify the return request.

1. Return Eligibility Period

Tribeofall accepts eligible return requests submitted within 60 calendar days after the order is delivered.

The return period begins on the date the shipping carrier records the order as delivered.

For example:

• If an order is delivered on July 1, the customer must submit the return request no later than August 30.
• Sending a request within the 60-day period is sufficient, even if the approved package reaches us after the 60th day.

Return requests submitted after the 60-day period may be declined unless required by applicable law.

Proof of purchase is required for all returns.

2. Conditions for Eligible Returns

To qualify for a standard return, the product must generally be:

• Purchased directly from tribeofall.com
• Returned within the applicable 60-day return period
• Unworn, unused, and unwashed
• Free from stains, odors, pet hair, makeup, deodorant marks, or other signs of use
• In its original condition
• Returned with original tags, labels, accessories, and packaging when reasonably available
• Accompanied by valid order information
• Packaged securely to prevent damage during return shipping

Customers may carefully inspect and try on clothing in the same way they would reasonably inspect clothing in a physical retail store.

An item may not qualify for a standard discretionary return if it has been worn beyond a reasonable fitting, washed, altered, damaged after delivery, or used in a way that reduces its resale condition.

These conditions do not limit rights relating to defective, damaged, incorrect, or materially misdescribed products.

3. Non-Returnable Items

The following items may not be accepted for a standard return unless they are defective, damaged, incorrect, materially misdescribed, or otherwise protected by applicable law:

• Items returned after the 60-day return period
• Items showing clear signs of wear or use
• Washed or dry-cleaned clothing
• Altered, repaired, customized, or modified items
• Items damaged after delivery through misuse or improper care
• Items missing essential components
• Items returned without sufficient order identification
• Gift cards or store credit, where offered
• Final-sale items clearly identified as non-returnable before purchase, where permitted by law
• Items presenting hygiene, health, or safety concerns due to use or contamination

A product will not be treated as non-returnable merely because its original packaging has been opened when opening the packaging was reasonably necessary to inspect the product.

4. How to Request a Return

To request a return, contact:

Email: support@tribeofall.com

Include the following information:

• Full name
• Order number
• Email address used for the order
• Product name
• Quantity being returned
• Reason for the return
• Photographs when the item is damaged, defective, incorrect, or materially different from the product description

After reviewing the request, we will send an approval or request additional information.

Customers should not mail products to us before receiving return authorization and return instructions.

5. Free Return Shipping

Approved returns qualify for free return shipping.

After the return is accepted, a prepaid return shipping label will be sent to the customer’s email address.

The customer must:

• Download the return label.
• Print the label.
• Package the product securely.
• Remove or cover previous shipping labels.
• Attach the prepaid label clearly to the package.
• Deliver the package to the carrier or location stated in the return instructions.
• Keep the return receipt and tracking information until the refund is completed.

No return shipping fee will be deducted from the refund when the approved prepaid label is used correctly.

We are not responsible for packages sent using an unauthorized label, an incorrect address, or a shipping method not approved by Tribeofall.

If a customer cannot print the label, the customer should contact us for reasonable assistance before sending the package.

6. Return Shipping Costs

The return shipping fee is:

$0.00 for approved returns

Tribeofall provides the prepaid return label at no charge.

Customers may be responsible for additional costs caused by:

• Returning a package without using the provided label
• Sending a return to an unauthorized address
• Selecting an upgraded or alternative shipping service without approval
• Returning products that were not included in the approved return request
• Providing incorrect information that results in additional carrier charges

Any customer-responsible charge will be disclosed and explained where reasonably possible. No undisclosed return fee will be imposed.

7. Restocking and Storage Fees

Tribeofall does not charge a restocking fee, storage fee, handling fee, or return-processing fee for approved returns.

The customer will not be charged simply because an approved return requires inspection or temporary storage during processing.

8. Return Packaging Requirements

Customers should use appropriate packaging to protect the product during return transportation.

Where reasonably possible:

• Fold clothing neatly
• Place the item in a protective bag
• Use the original shipping package or another secure package
• Do not attach tape or shipping labels directly to the product
• Include the return authorization information when instructed
• Return all included accessories, belts, removable parts, or promotional items associated with the returned product

A refund may be reduced only when legally permitted and when the returned product has lost value because of handling beyond what was reasonably necessary to inspect it.

Normal inspection or fitting alone will not result in a deduction.

9. Damaged, Defective, or Incorrect Products

Customers should inspect products promptly after delivery. Contact us if an item arrives:

• Damaged
• Torn
• Stained
• Defective
• Incorrect in size, color, style, or quantity
• Missing components
• Materially different from the website description
• Unusable because of a manufacturing issue

The customer should provide photographs showing:

• The complete product
• The specific issue
• The shipping package
• The shipping label
• Any damage to the external or internal packaging

After verification, we may provide an appropriate remedy, including:

• Replacement
• Exchange
• Full refund
• Partial refund accepted by the customer
• Repair, where appropriate
• Another remedy required by applicable law

Customers will not be charged return shipping, replacement shipping, restocking, storage, or handling fees when the issue was caused by Tribeofall, the manufacturer, or the shipping process.

10. Wrong Size or Fit

Eligible clothing may be returned within the 60-day return period when the customer selects the wrong size or the fit is unsuitable.

The product must meet the standard return conditions and must not show signs of extended wear, washing, alteration, or damage.

Approved size-related returns receive free return shipping.

Customers may request:

• An exchange for another available size
• A refund to the original payment method
• Store credit, only when voluntarily accepted by the customer

Product availability is not guaranteed. If the requested replacement size is unavailable, a refund will be issued.

11. Color and Product Appearance

Product colors may appear slightly different because of:

• Screen settings
• Lighting
• Photography
• Device display differences
• Normal manufacturing variation

A minor display difference does not automatically mean that a product is defective.

However, customers may still request an eligible return within the 60-day return period when they are dissatisfied with the product’s appearance.

Products that are materially different from the description or images will be handled as incorrect or misdescribed products.

12. Exchanges

Exchanges may be requested within 60 days of delivery for eligible products.

Exchanges are subject to:

• Return approval
• Product condition requirements
• Availability of the requested product, size, or color
• Verification of the original purchase
• Receipt or carrier confirmation of the returned item

Approved exchange shipping is free.

If the requested replacement is unavailable, the customer may choose an available alternative or receive a refund to the original payment method.

A replacement item may have a different price.

If the replacement item costs more, the price difference will be disclosed before the exchange is completed.

If the replacement item costs less, the applicable difference will be refunded to the original payment method.

13. Refund Approval and Inspection

After receiving the return, we will inspect it to confirm:

• The correct item was returned
• The return was submitted within the return period
• The product condition meets the applicable requirements
• All relevant parts or accessories were included
• The return matches the approved request

Customers will be notified when the return has been received and when the refund has been approved or declined.

A return may be declined when:

• The product was not purchased from Tribeofall
• The returned package contains a different product
• The product was used, washed, altered, or damaged after delivery
• The return request was submitted outside the permitted period
• The product is excluded from discretionary returns
• The return presents fraud, abuse, or safety concerns

If a return is declined, we will explain the reason and provide information about available next steps.

14. Refund Processing Time

Approved refunds are issued within 7 business days after the returned item is received, inspected, and approved.

Business days are Monday through Friday, excluding federal holidays and banking holidays.

The 7-business-day period refers to the time Tribeofall requires to submit the refund to the original payment provider.

After the refund is submitted, the customer’s bank, card issuer, PayPal provider, or payment service may require additional time to post the funds.

Typical posting times may vary based on the payment method and financial institution.

15. Refund Method

Refunds are normally issued to the original payment method used for the purchase.

Depending on the original payment method, the refund may be returned to:

• Credit card
• Debit card
• PayPal account
• Digital wallet
• Another original payment service

Refunds will not normally be sent to a different card, bank account, or individual.

Store credit will not replace a monetary refund unless the customer voluntarily agrees to receive store credit or applicable law permits it.

16. Refund Amount

For an approved standard return, the refund may include:

• The purchase price of the returned product
• Applicable taxes charged on the returned product

The original standard shipping fee will be refunded when:

• The entire order was defective, damaged, incorrect, or materially misdescribed
• The order was canceled before shipment
• The order was not delivered
• Refund of the original shipping charge is required by applicable law

For a discretionary return involving only part of an otherwise correctly fulfilled order, the original $6.99 shipping fee may not be refundable because the original delivery service was completed.

No return shipping, restocking, processing, or storage fee will be deducted from an approved return.

17. Partial Returns

Customers may return one or more eligible products from a multi-item order.

The refund will apply only to the approved returned products and associated taxes.

Example:
If an order contains a T-shirt, jacket, and skirt, the customer may return only the jacket, provided the jacket meets the return requirements. The customer does not need to return the entire order unless all products are affected.

18. Partial Refunds

A partial refund may be offered only when appropriate and permitted by law.

This may occur when:

• The customer chooses to keep an item with a minor issue
• Part of a product bundle is missing or affected
• The customer and Tribeofall agree that a partial refund is an appropriate resolution
• The returned product has lost value because of customer handling beyond reasonable inspection

A partial refund will not be imposed without explanation.

The customer may decline a voluntary partial-refund offer and request another available remedy.

19. Late or Missing Refunds

If a refund has been approved but is not visible, the customer should:

• Check the original payment account.
• Contact the card issuer, bank, PayPal provider, or payment service.
• Allow the payment provider’s normal posting period.
• Contact Tribeofall at support@tribeofall.com if the refund remains missing.

Customers should include the order number and refund approval information when contacting us.

We will verify whether the refund was successfully submitted and provide available transaction details.

20. Canceled Orders

Customers may request cancellation by contacting support@tribeofall.com as soon as possible.

Cancellation is not guaranteed after processing or shipment has begun.

If an order is canceled before shipment:

• The customer will receive a full refund
• No shipping fee will be charged
• No cancellation fee, restocking fee, or storage fee will apply

If the order has already shipped, the customer may return the product under this policy after delivery.

21. Refused or Unclaimed Deliveries

Customers should not refuse delivery unless instructed by Tribeofall.

If a package is refused or remains unclaimed:

• The carrier may return it to the sender
• Refund processing may be delayed until the package is received and identified
• The original shipping fee may not be refundable when delivery was refused without an established product or fulfillment issue

No return fee will apply when refusal was authorized because the package was visibly damaged or the shipment was incorrect.

22. Returned-to-Sender Orders

Packages may be returned because of:

• Incorrect address
• Incomplete address
• Failed delivery attempts
• Refused delivery
• Unclaimed package
• Restricted access
• Carrier error

When a package is returned, we will contact the customer when additional information is required.

If the return resulted from our error or a carrier error, we will provide an appropriate refund or replacement without additional charge.

If the return resulted from incorrect information provided by the customer, reshipping may require payment of a new shipping fee.

Any charge will be disclosed before reshipment.

23. Lost Return Packages

Customers must use the prepaid return label provided by Tribeofall and retain the carrier receipt.

If an approved return package is lost while using our prepaid label, we will review the tracking information and work with the carrier.

The customer will not be held responsible for a carrier loss after the package was properly accepted and scanned by the approved carrier.

We may request proof of carrier acceptance.

Returns shipped using an unauthorized method or label may not be covered if the package is lost.

24. Promotional Items and Discounts

When a returned item was purchased using a discount:

• The refund will be based on the amount actually paid
• The discount value is not refunded separately
• Taxes will be adjusted where applicable

When a promotion required purchasing multiple products, returning part of the order may affect the promotional calculation.

Any adjustment will be based on the promotion terms displayed at the time of purchase and applicable law.

Free gifts associated with a returned purchase may also need to be returned. If the customer keeps the promotional item, its disclosed value may be deducted where legally permitted.

25. Gift Returns

Gift recipients may request assistance by contacting support@tribeofall.com.

Proof of purchase or the original order number may be required.

Refunds are normally returned to the original purchaser’s payment method.

A gift recipient may be offered an exchange or store credit when appropriate and voluntarily accepted.

We will not disclose unnecessary payment information about the original purchaser.

26. Fraud and Return Abuse

We may refuse or limit returns involving suspected fraud or abuse, including:

• Returning a different product
• Returning counterfeit or substituted goods
• Repeatedly purchasing, using, and returning products
• Altering order or return documentation
• Making knowingly false claims
• Returning empty packages
• Abusing prepaid return labels

Any restriction will be applied reasonably and will not limit valid consumer rights.

27. Customer Data and Return Processing

Information submitted during a return request may be used to:

• Verify the purchase
• Process the return or exchange
• Generate a shipping label
• Prevent fraud
• Communicate about the request
• Issue the refund
• Meet accounting and legal obligations
• Improve product and service quality

Information may be shared with service providers involved in payment processing, shipping, fraud prevention, customer support, and technical operations.

Additional information about personal data, cookies, analytics, and tracking technologies is available in our Privacy Policy and Cookie Policy.

28. Legal Consumer Rights

This policy provides contractual return rights and does not reduce rights available under applicable consumer protection law.

Customers may have additional rights when products are:

• Defective
• Unsafe
• Damaged
• Incorrect
• Misdescribed
• Not delivered
• Not fit for their intended purpose

Where applicable law provides greater protection than this policy, the legal requirement will apply.

Nothing in this policy excludes liability or consumer remedies that cannot legally be excluded.

29. Policy Changes

We may update this Return & Refund Policy to reflect changes in business operations, products, payment services, shipping services, or legal requirements.

The revised version will be posted on tribeofall.com with an updated revision date.

The policy in effect when the order was placed will generally apply to that order unless a later version provides greater protection or a change is required by law.

30. Contact Information

For return, exchange, refund, damaged-product, or incorrect-order assistance, contact:

Tribeofall

Website: tribeofall.com

Email: support@tribeofall.com

Address: 34 Unity Dr, Trumbull, CT 06611-4229, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time

Eastern Time refers to the local time observed in Trumbull, Connecticut, including Eastern Standard Time and Eastern Daylight Time when applicable.