Shipping Policy

Last Updated: July 10, 2026

This Shipping Policy explains how orders placed through Tribeofall are processed, shipped, tracked, and delivered.

This policy applies to products purchased through tribeofall.com, including women’s T-shirts, jackets, blazers, dresses, and skirts.

Summary

Delivery estimates are not guaranteed arrival dates. Delivery may occur sooner than estimated, depending on the destination, carrier operations, weather, holidays, and other circumstances.

1. Shipping Area

Tribeofall currently ships exclusively to valid residential and commercial addresses within the United States.

We do not currently ship to:

• International destinations
• Freight-forwarding addresses outside the United States
• Addresses that cannot be verified by the selected carrier
• Locations where delivery is restricted by law or carrier policy

An order submitted with an unsupported or invalid delivery address may be placed on hold or canceled. If payment has already been collected, the applicable amount will be refunded to the original payment method.

2. Order Cut-Off Time

The daily order cut-off time is:

5:00 PM Eastern Time, Monday through Friday

Eastern Time means the local time observed in Trumbull, Connecticut, including Eastern Standard Time or Eastern Daylight Time when applicable.

Orders received before 5:00 PM Eastern Time on a business day normally begin processing that day.

Orders received after 5:00 PM Eastern Time on a business day normally begin processing on the next business day.

Orders placed on Saturday, Sunday, or a recognized holiday normally begin processing on the next available business day.

Placing an order before the cut-off time does not mean that the order will ship on the same day. All orders remain subject to the preparation period stated below.

3. Order Processing and Preparation Time

Orders normally require 1–2 business days to prepare before shipment.

Processing takes place Monday through Friday, excluding weekends and recognized holidays.

Processing may include:

• Payment authorization
• Order verification
• Address validation
• Product inspection
• Inventory confirmation
• Picking and packing
• Shipping-label preparation
• Carrier handoff

For example:

• An order placed before 5:00 PM Eastern Time on Monday may be prepared between Monday and Tuesday.
• An order placed after 5:00 PM Eastern Time on Friday will normally begin processing on Monday and may be prepared between Monday and Tuesday.
• If Monday is a recognized holiday, processing will normally begin on Tuesday.

If additional verification is required, we may contact the customer using the contact information provided at checkout. A delay in receiving the requested information may delay shipment.

4. Shipping Methods, Fees, and Delivery Estimates

The standard shipping fee is a flat $6.99 per order, regardless of the number of eligible products included in the order, unless a different amount is clearly displayed before checkout.

No separate tax is charged on the $6.99 shipping fee. Product taxes, where legally required, may still be calculated separately based on the customer’s delivery address and displayed during checkout.

Customers will be shown the applicable product price, shipping fee, estimated taxes, and total order amount before completing payment.

We do not add undisclosed handling fees or mandatory shipping charges after an order has been submitted.

5. Estimated Total Delivery Time

The estimated total delivery time is calculated as follows:

Processing time + carrier transit time = estimated total delivery time

Under normal conditions:

• Processing: 1–2 business days
• Transit: 2–4 business days
• Estimated total: approximately 3–6 business days

Example:
If an order is accepted on Monday before the 5:00 PM Eastern Time cut-off, it may be prepared by Tuesday or Wednesday and delivered approximately two to four business days after carrier pickup.

Delivery may occur sooner than the estimated timeframe. However, early delivery is not guaranteed.

Business days do not include Saturdays, Sundays, federal holidays, carrier holidays, or days when carrier operations are suspended.

6. Shipping Carriers

Orders may be shipped through:

• United States Postal Service
• UPS
• FedEx

The carrier is selected based on the delivery address, package size, product type, service availability, and operational requirements.

Customers cannot always select a specific carrier. The carrier shown in the shipping confirmation email will be the carrier responsible for the shipment after pickup.

7. Order Confirmation and Acceptance

After an order is submitted, the customer will normally receive an order confirmation email.

An order confirmation confirms that we received the order request. It does not necessarily mean that the order has been finally accepted or shipped.

An order may be reviewed before acceptance for reasons including:

• Payment authorization
• Suspected fraud
• Incorrect pricing caused by a technical error
• Invalid or incomplete delivery information
• Product unavailability
• Quantity limitations
• Legal or carrier restrictions

If we cannot accept or fulfill an order, we will notify the customer and refund any amount collected for the canceled item or order.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

The shipping address should include, when applicable:

• Recipient’s full name
• Street address
• Apartment, suite, unit, or building number
• City
• State
• ZIP Code
• Valid telephone number
• Valid email address

Customers should review the address carefully before submitting an order.

We are not responsible for delays caused by an incomplete, incorrect, outdated, or undeliverable address provided by the customer.

Customers who notice an address error should contact us immediately at support@tribeofall.com. Address changes are not guaranteed after an order has entered processing or has been transferred to the carrier.

We will never request an additional payment merely to correct an address unless the carrier charges a documented redelivery, address-correction, or reshipment fee.

9. Shipping Confirmation and Tracking

Once an order has been shipped, a shipping confirmation email will normally be sent to the email address provided at checkout.

The confirmation may include:

• Carrier name
• Tracking number
• Tracking link
• Shipment date
• Delivery address
• Estimated delivery information

Tracking information may require up to 24–48 hours after carrier pickup to show movement.

A delay in tracking updates does not necessarily mean that the package has not shipped. Carriers may scan packages at different stages of the delivery process.

Customers should contact us if tracking does not update for an extended period or if the package appears to be delayed beyond the estimated delivery timeframe.

10. Delivery Locations

Orders may be delivered to eligible residential or commercial addresses within the United States.

Delivery availability for P.O. boxes, military addresses, territories, remote locations, or carrier-restricted destinations may depend on the selected carrier and service.

If the selected carrier cannot service the address, we may:

• Use another available carrier
• Contact the customer for an alternative address
• Cancel and refund the affected order

Customers should not use a location where packages cannot be safely received.

11. Delivery Attempts

The carrier may leave the package at the delivery address, place it in a mailbox or parcel locker, leave it with an authorized person, or make another delivery attempt.

Some deliveries may require:

• A signature
• Access to a secured building
• Pickup from a carrier facility
• Additional delivery instructions

Customers are responsible for monitoring tracking information and following carrier instructions.

If a package is returned because the customer did not collect it, refused delivery without authorization, or failed to provide access, additional shipping charges may apply before reshipment.

Any additional charge will be disclosed to the customer before reshipment is arranged.

12. Delayed Shipments

Delivery estimates are provided in good faith but are not guaranteed.

Shipping delays may occur because of:

• Severe weather
• Natural disasters
• Carrier service disruptions
• High seasonal demand
• Public holidays
• Transportation interruptions
• Incorrect or incomplete addresses
• Security inspections
• Local emergencies
• Labor disruptions
• Government restrictions
• Events outside our reasonable control

If a known processing delay occurs before shipment, we will make reasonable efforts to notify the customer.

A carrier delay does not automatically mean that a package is lost.

Customers should contact us at support@tribeofall.com when an order has not arrived within a reasonable period after the estimated delivery date.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Confirm that the shipping address on the order is correct.
• Check the mailbox, porch, entrance, garage, parcel locker, reception area, and other safe locations.
• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
• Allow up to 48 hours, because some carriers may record delivery shortly before final placement.
• Contact the carrier using the tracking number.
• Contact Tribeofall at support@tribeofall.com if the package remains missing.

We will review the available tracking and delivery information and may assist with a carrier inquiry.

A refund or replacement will be considered based on the investigation results, applicable law, carrier documentation, and the specific circumstances of the delivery.

14. Lost Packages

A package may be treated as lost when the carrier confirms the loss or when tracking shows no meaningful movement for an unreasonable period.

Customers must contact us with:

• Order number
• Customer name
• Delivery address
• Tracking number
• Description of the issue

We may open an investigation with the carrier.

If the package is confirmed as lost before successful delivery, we will provide an appropriate remedy, which may include:

• Replacement at no additional cost
• Refund to the original payment method
• Another remedy required by applicable law

Customers will not be charged an additional standard shipping fee for a replacement sent because of a confirmed carrier loss.

15. Damaged Packages or Products

Customers should inspect their order promptly after delivery.

If a package or product arrives damaged, the customer should contact support@tribeofall.com as soon as reasonably possible and provide:

• Order number
• Description of the damage
• Clear photographs of the product
• Photographs of the external packaging
• Photographs of the shipping label
• Photographs of any damaged internal packaging

Customers should retain the product and packaging until the issue has been reviewed.

Depending on the circumstances, we may offer:

• Replacement
• Refund
• Partial refund
• Return instructions
• Another remedy required by applicable law

Customers will not be required to pay return or replacement shipping costs when an item is confirmed to be damaged, defective, incorrect, or materially different from the item ordered.

16. Incorrect Items

If the customer receives an incorrect product, size, color, style, or quantity, the customer should contact us at support@tribeofall.com and provide the order number and photographs of the received item.

After verification, we will provide an appropriate remedy, which may include:

• Sending the correct item
• Providing a prepaid return method
• Issuing a full refund
• Issuing another legally required remedy

Customers will not be charged additional shipping fees when the error was caused by Tribeofall.

17. Returned-to-Sender Packages

A package may be returned to us because of:

• Incorrect address
• Incomplete address
• Refused delivery
• Unclaimed package
• Failed delivery attempts
• Restricted access
• Carrier error
• Damaged shipping label

When a package is returned, we will review the reason for the return and contact the customer when necessary.

If the return resulted from our error or a carrier error, we will arrange an appropriate replacement or refund without charging the customer an additional standard shipping fee.

If the return resulted from an incorrect address, refusal, failure to collect the package, or another customer-caused issue, the customer may be responsible for the actual cost of reshipping.

Any reshipping charge will be clearly disclosed before the package is resent.

18. Order Changes and Cancellations

Customers should contact us immediately at support@tribeofall.com to request an order change or cancellation.

We will make reasonable efforts to assist, but changes and cancellations are not guaranteed after processing has started.

An order cannot normally be canceled through the shipping carrier after it has been shipped.

If cancellation is approved before shipment, the applicable amount will be refunded to the original payment method.

If an order has already shipped, the customer may need to follow the applicable return procedure after delivery.

19. Returns and Exchanges

Shipping-related returns and exchanges are subject to the return conditions displayed on tribeofall.com.

Customers should contact support@tribeofall.com before returning any product.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for return shipping costs.

For approved claims involving a defective, damaged, incorrect, or materially misdescribed item, Tribeofall will provide a prepaid return method or reimburse reasonable return shipping costs when required.

Products should not be returned to the address shown on the original package unless the customer has received return authorization and confirmed return instructions.

20. Prices, Taxes, and Additional Costs

Product prices are displayed on tribeofall.com.

The standard shipping fee is $6.99 per order.

No separate tax is charged on the shipping fee. Applicable product sales taxes may be calculated according to the delivery address and shown before payment is completed.

The final checkout page will display, as applicable:

• Product subtotal
• Discounts
• Shipping fee
• Product taxes
• Order total

We do not intentionally impose undisclosed mandatory fees after checkout.

Optional charges requested by the customer, such as an approved reshipment to a corrected address, will be disclosed before the customer is charged.

21. Payment Verification and Fraud Prevention

Orders may be delayed or canceled when payment cannot be authorized or when additional verification is reasonably required.

We may contact the customer to confirm:

• Billing information
• Shipping information
• Order details
• Payment authorization

We will not request sensitive payment information through unsecured communication.

Customers should not send complete card numbers, security codes, passwords, or account credentials by email.

22. Customer Information and Privacy

Customer information is used only for legitimate purposes connected with order processing, fraud prevention, payment administration, shipping, delivery, customer support, legal compliance, and service improvement.

Shipping information may be shared with service providers that require it to fulfill an order, including:

• Payment processors
• Warehousing providers
• Shipping carriers
• Fraud-prevention providers
• Customer-support providers
• Technology service providers

We do not authorize shipping carriers or service providers to use customer information for unrelated purposes beyond their lawful and contractual rights.

Additional information about personal information, cookies, analytics, and tracking technologies is provided in our Privacy Policy and Cookie Policy.

23. Cookies and Shipment Tracking Technologies

The website may use cookies, pixels, analytics tools, and similar technologies to:

• Maintain the shopping cart
• Remember customer preferences
• Process checkout
• Prevent fraud
• Measure website performance
• Provide shipment status information
• Improve website functionality

Carrier tracking links may direct customers to third-party websites operated by USPS, UPS, or FedEx. Those websites may use their own cookies and tracking technologies under their respective privacy policies.

24. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information
• Reviewing the order before payment
• Monitoring tracking updates
• Ensuring that the delivery location is accessible and secure
• Following carrier pickup or delivery instructions
• Reporting delivery problems promptly
• Providing reasonable documentation for damaged, missing, or incorrect orders

These responsibilities do not remove or limit any consumer rights provided by applicable law.

25. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in shipping services, carrier operations, business practices, legal requirements, or website functionality.

The revised policy will be posted on tribeofall.com with a new “Last Updated” date.

The policy in effect when an order is placed will generally apply to that order, unless a change is required by law or provides greater protection to the customer.

26. Contact Information

For questions about shipping, tracking, delivery, damaged products, lost packages, or returned shipments, contact:

Tribeofall

Website: tribeofall.com

Email: support@tribeofall.com

Address: 34 Unity Dr, Trumbull, CT 06611-4229, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time

Eastern Time observes Eastern Standard Time and Eastern Daylight Time when applicable.

We aim to respond to customer inquiries as promptly as reasonably possible during published support hours.